To shop with us, you must be the age of majority in your region or have consent from a legal guardian. You agree to provide accurate and complete information when creating an account or placing an order—especially your contact, shipping, and payment details. You are responsible for all activity under your account, so please keep your login credentials secure.

We specialise in pet care essentials and accessories for dogs, cats, and other companion animals. While we do our best to display our pet products accurately, variations in colour, size, or design may occur due to screen settings or stock updates. We reserve the right to modify or discontinue any product at any time, without prior notice.

All product descriptions, availability, and pricing are subject to change at our discretion.

By placing an order with The Pawfect Trio, you make an offer to purchase one or more of our products. Orders are accepted once payment is processed and confirmed. We reserve the right to cancel or refuse any order, for any reason, including stock limitations or suspected misuse.

We do not accept bulk purchases or reselling without prior agreement. All purchases must be for personal, household, or pet use only. For returns and exchanges, please refer to our Refund Policy.

All prices listed are in AUD and include applicable taxes unless otherwise stated. Shipping, handling, and import duties (if applicable) are charged separately and detailed at checkout. Promotions and discounts may be time-limited and subject to specific terms.

You agree to keep your billing and contact information current so that we can complete your order and contact you as needed.

We ship our products using trusted carriers and aim to dispatch your order as quickly as possible. However, delivery times are estimates and not guarantees. Once a product leaves our warehouse, title and risk of loss pass to you.

We are not responsible for delays due to shipping carriers, weather, customs, or other factors beyond our control.

All content and materials on our site—such as our brand name, product descriptions, photos, and pet care tips—are the intellectual property of The Pawfect Trio or its licensors. You may not reuse, reproduce, or distribute any content without written permission.

We may offer third-party tools (such as pet size guides or shipping trackers) through our store. These tools are provided “as is” without warranties or endorsements. You use them at your own discretion and are responsible for reviewing their terms of use.

Our website may include links to other pet-related or general interest websites. We are not responsible for the content, accuracy, or privacy policies of these third-party sites.

We use Shopify to power our store and process transactions securely. All sales are made directly between you and The Pawfect Trio. Shopify is not responsible for any claims, damages, or liabilities related to your purchases with us.

We collect and use your personal information in accordance with our Privacy Policy and Shopify may also collect data to support our platform. By using our store, you consent to such data collection.

If you submit reviews, photos of your pets using our products, or any other suggestions (“Feedback”), you grant us the right to use that content for promotional, commercial, or operational purposes without compensation. We reserve the right to remove any content that is inappropriate or violates our policies.

Sometimes there may be errors in product listings, pricing, or availability. We reserve the right to correct such errors and cancel any orders affected by inaccuracies.

You agree not to use our Services for any illegal, abusive, or harmful purposes. This includes spamming, impersonation, fraud, or any activity that disrupts the experience for other customers or damages our brand.

We reserve the right to terminate or suspend your access to the Services at any time for violating these Terms. You are responsible for any outstanding charges or obligations prior to termination.

We provide our Services and products “as is” and “as available.” We do not guarantee that any product will meet your specific expectations or pet’s unique needs. Please consult a veterinarian before introducing new toys, treats, or supplements to your pet.

We are not liable for any indirect or consequential damages resulting from your use of our Services or products. Always supervise your pets when using new items, especially chew toys or wearable accessories.

You agree to indemnify and hold harmless The Pawfect Trio from any claims or damages arising from your use of the Services, breach of these Terms, or misuse of our products.

If any part of these Terms is found to be unlawful or unenforceable, that part shall be severed and the rest will remain in effect.

Our failure to enforce any part of these Terms does not waive our rights. These Terms, along with our policies, form the entire agreement between you and The Pawfect Trio.

You may not assign your rights or obligations under these Terms without our written consent.

These Terms are governed by the laws of the jurisdiction in which The Pawfect Trio is headquartered. Any disputes will be handled in those courts.

Headings are provided for convenience only and do not affect the interpretation of these Terms.

We may update these Terms from time to time. Continued use of the Services after changes means you accept the new terms. We will notify you of any material changes in accordance with applicable law.

For questions, concerns, or support, contact us at:

The Pawfect Trio
📧 hello@thepawfecttrio.com
🏠 12 Baranduda Drive, Baranduda VIC 3691
📌 ABN: 97440889184

The Pawfect Trio operates as a dropshipping store, meaning many of our products are fulfilled and shipped directly by third-party suppliers. While we strive to work only with reliable partners, we do not control supplier inventory, product quality, shipping times, or packaging. As such:

We are not liable for delays, damages, or inaccuracies caused by third-party suppliers.

Any defective or incorrect items will be managed in line with our Return & Refund Policy, and we will assist in liaising with the supplier on your behalf.

Product warranties, if applicable, are the responsibility of the supplier.

In the event of supplier non-performance (e.g., item unavailable or discontinued), we will offer a full refund or suitable alternative if possible.

By purchasing from us, you acknowledge and accept these limitations inherent to the dropshipping model.

In the event of a dispute between you and The Pawfect Trio, we encourage open and timely communication to reach an amicable resolution. If a matter cannot be resolved informally:

Notification: Please notify us in writing via email at hello@thepawfecttrio.com outlining the issue, order number, and any supporting details.

Resolution Period: We will make reasonable efforts to resolve the matter within 14 business days of receiving your dispute notice.

Escalation: If unresolved, disputes shall be governed by and interpreted under the laws of Victoria, Australia, and both parties agree to submit to the exclusive jurisdiction of the courts located in Victoria.

You agree to attempt good-faith resolution before initiating any legal proceedings.